FREQUENTLY ASKED QUESTIONS

Your cargo transactions will be completed within 1-3 working days on average and your cargo tracking number will be sent to you by e-mail after your transactions are started. All our orders are processed sequentially by our system. There is no possibility to speed up your shipping process. Your package will be delivered to you within 1-5 business days after your order is processed by the cargo company. No transactions can be made on public holidays and weekends.

By clicking on the "Login" text, you can easily become a member / login and see all your order details. After your cargo operations are started, your cargo tracking number will also be sent to you as an e-mail. If you do not receive an e-mail, we recommend that you check your spam or junk boxes. On the order confirmation e-mail sent to you, "Please click here to view the details of your order." You can see your cargo tracking number and all the details of your order via the option. Our packages delivered to the cargo company will be delivered to you within 1-5 working days on average.

If you are not 100% satisfied with your purchase please contact hanhantekstil@gmail.com. You can return or exchange your goods within 14 days and in perfect original saleable condition, in the original packaging and with all tags attached. Turkey: Orders within Turkey can return within 14 days. All shipping fees belong to the customer. Rest of the world: Orders from all around world can return within 14 days. We do not cover returns postage for returns shipments from other countries. All shipping & customs fees belong to the customer.

The product you return is first checked for compliance with the return conditions. If the returned product/products comply with the return conditions, the refunds are sent to the bank within 1-5 business days. An information e-mail will be sent to you about the refund of the orders whose return process is approved, and the product price will be returned to your credit card from which you made the payment. It may take an average of 1-15 business days for your refund to be reflected on your statement. This process varies depending on your bank. You can get detailed information from your bank if there is a delay in the reflection of your refund on your credit card/debit card. As per bank practices, transactions made in installments are returned in installments in the same way. We do not have the opportunity to speed up your return process. Return processes are completely bank-based, there is no such thing as delaying your return by us. If your refund is not reflected on your credit card / debit card within the above-mentioned period, you can contact your bank and request detailed information / object to the expenditure.

Under normal conditions, your orders of 500 TL or more are delivered free of charge. However, this situation may differ in our campaign / discounted products. In addition, if there is more than one product in your order, additional shipping costs may be automatically requested by our system if there is a case of cargo being made through more than one of our sales points.

First of all, we recommend that you check your bank account to make sure that your payment has been made. If your confirmation e-mail has not been sent to you despite your payment, we recommend that you make sure that you have typed your e-mail address correctly and check your spam / junk boxes. If you have not received an order confirmation e-mail even though you have made the payment, you can check your order by contacting us with our e-mail address "hanhantekstil@gmail.com" via the e-mail address you used when placing your order.

We are not able to make corrections to your orders manually. If you wish, you can request a cancellation for your order and create a new order again. If you want to cancel your order, the message. It will be sufficient to reply to your confirmation e-mail titled "I want to cancel my order". "If you submit your cancellation request, your cancellation will be made as soon as possible and your information e-mail will be sent to you.

If you want to cancel your order, It will be sufficient to reply to your confirmation e-mail titled "I want to cancel my order". "If you submit your cancellation request, your cancellation will be made as soon as possible and your information e-mail will be sent to you."

You can easily become a member by clicking on the "Login" text. By registering your address information while creating an order through membership, you can process faster without having to enter your information each time. In addition, you can track your orders and view your order details more easily through the membership login. You can also shop without being a member, our membership option is optional and there is no obligation.

You can reach us at any time via our e-mail address "hanhantekstil@gmail.com".